Technical Support Analyst

#joboffer #Full time

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Technical Support Analyst | Troubleshooting | SaaS | Digital Transformation | Java |

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI powered monitoring software? Wanting to join a global leader that enables digital transformation?

Dynatrace redefined monitoring: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT. We are proud to excite customers like Google, Apple, Netflix, Delta Airlines, SAP, United Health Care, JP Morgan and many others.

Dynatrace is the only web-scale monitoring solution on the market designed to meet the needs of modern applications. All we need now, is you to become a personal superhero to our customer by solving his problems. Apply now and be part of our motivated and talented Technical Support Team.

Your future role in the team

  • Identify problems and investigate issues directly with the customer (e.g. via screensharing)
  • Cooperate with Development and Product Management
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements

Our expectations for you

  • Profound knowledge in software development, e.g. Java, .NET or Web
  • Bachelor's degree in Computer Science
  • More than one-year of related professional work experience
  • Hands-on Team player and proactive (wo)man of action
  • Structured approach, analytical thinking, and accuracy
  • Willingness to get to know new technologies
  • Very good collaboration and communication skills (in English: written and oral)

You will love this job if

  • troubleshooting is your passion.
  • you are fascinated by technical challenges and think outside the box.
  • pieces of training for new technologies are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
  • you are looking for one of the best entry points for your Dynatrace career.
  • Seeing is believing. Check out the Dynatrace free trial.

Recruitment process

Step 1: You send us your job application.
Step 2: We invite you to a personal meeting with us.
Step 3: You meet with the Technical Support Team Lead and team members to talk about your experience, technical skills, and English communication skills.
Step 4: : If everything works out, you meet with the Technical Support Team Lead and HR representative to sign your contract and celebrate your joining the Dynatrace Team!

Remuneration

Technical Support Analyst 7k - 12k
gross per month
Senior Technical Support Analyst 12k - 20k
gross per month

Apply now


Your contact person

Anna Czoska
Talent Acquisition Specialist anna-czoska-dynatrace-com
+48 693 067 190

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