D1 3056

About the role
As a Technical Support Engineer, you will combine your technical expertise and great communication skills daily. You will provide world-class support for our customers to deliver them the best customer experience. You will have exposure to many technologies and have the possibility to learn more about them.

Our Technical Support team works closely with our R&D teams, providing them insights from customers and suggestions for improvements in our product.

Desired skills & experience:
2+ years of related professional work experience, ideally in technical support.
Ability to analyze code written in languages such as Java, C++, C#, JavaScript, and Python.
Excellent English skills, both oral and written.
Experience in working with external customers n dealing with external customers.
Demonstrated problem-solving skills, structured approach, and accuracy.
Experience with fixing bugs.
Hands-on team player, proactive, a person of action.

You’ll be responsible for: 
Identifying problems and investigating issues directly with the customers (for example, via screen sharing).
Cooperating with R&D to suggest improvements, report bugs, and channel feedback from customers.
Attending training for new product features and technologies.
Continuously learning and exchanging knowledge with colleagues.

When submitting your CV, please be aware that, due to the current health crisis related to COVID-19, we are currently subject to restrictions that limit our ability to extend offers to non-EU citizens for positions at our lab in Poland. We are keeping the situation under review and will adjust our position should the restrictive measures change. Should this affect your application, we are happy to keep it on file until further notice.
SALARY

7k - 17k PLN gross

Lucyna Sojka

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Your contact person

Lucyna Sojka

Talent Acquisition Specialist lucyna.sojka@dynatrace.com +48 885 559 025

How would I even move to Gdańsk?

Do you feel like this is the right place for you, but you have no idea how you would move here? Don't worry! We’ll support your relocation.

Refer a friend

Know the perfect person for a job in Dynatrace, even it’s not you? Let us know! Use our Referral Program and If they get the job you will receive a nice bonus!

This is how recruitment process works with us.

Handshake meeting

We start with a visit to our office in person or participating in an online meeting to make sure that both, candidate and Dynatrace want to go through with the rest of the recruitment process.

Skills assessment

After a successful handshake meeting, we test skills to see how one can resolve certain tasks or case studies.

Job offer

After a successful skills assessment, we prepare an individual job offer we believe matches the expectations, skills, and experience presented.

Handshake meeting

We start with a visit to our office in person or participating in an online meeting to make sure that both, candidate and Dynatrace want to go through with the rest of the recruitment process.

Skills assessment

After a successful handshake meeting, we test skills to see how one can resolve certain tasks or case studies.

Job offer

After a successful skills assessment, we prepare an individual job offer we believe matches the expectations, skills, and experience presented.

We have some cool benefits for you!

Financial safety

We offer a unique life insurance together with a choice of investments funds.

Learning and development

Constant development stays in the center of our organization thus we deliver vast selection of self-development options, such as Evangelists Program, Udemy business access and more.

Health and Sport

We keep fit and healthy with swimming pool and gym in building, sports classes and multisport plus card.

Working Conditions

Standing desks, coffee points playroom and full bicycle infrastructure are amongst other factors the ways on how we develop our working conditions.

Celebrations

We are successful and we like to celebrate it! We party quarterly and on top take care of our close ones to spend some time with us too.

EcoTransport

Our office is placed in a convenient location and we urge ourselves to either use public transport by covering monthly cost or to muscle to work and get extra cash

Financial safety

We offer a unique life insurance together with a choice of investments funds.

Learning and development

Constant development stays in the center of our organization thus we deliver vast selection of self-development options, such as Evangelists Program, Udemy business access and more.

Health and Sport

We keep fit and healthy with swimming pool and gym in building, sports classes and multisport plus card.

Working Conditions

Standing desks, coffee points playroom and full bicycle infrastructure are amongst other factors the ways on how we develop our working conditions.

Celebrations

We are successful and we like to celebrate it! We party quarterly and on top take care of our close ones to spend some time with us too.

EcoTransport

Our office is placed in a convenient location and we urge ourselves to either use public transport by covering monthly cost or to muscle to work and get extra cash

Interested? Cause we are.

We’re looking for talented creatives redy to challenge themselves. Don’t hesitate and give yourself a chance to work in one of the most innovative tech company in a market.