DetroitPro9

About the role
As a Community Specialist, you will work on driving the traffic and engagement in the award-winning Dynatrace Community. You'll be a part of the Community team, collaborating with other organizations across the company: Product Management, Documentation, Services, Support, Dynatrace ONE, Marketing. You will have contact with people from all over the world: Dynatrace customers, partners, and employees. The Dynatrace Community team works the closest with colleagues from Linz (Austria) and Detroit (USA).


We are fully remote until the Covid-19 pandemic is declared over and it is safe to socialize. In the Post-Covid 19 reality, we offer a hybrid model, a fusion of remote and at-the-office work.

Desired skills & experience:
  • Experience with any community or forum platform, either as an administrator or an end-user.
  • Excellent writing and communication skills in English.
  • Excellent interpersonal skills and knowledge of cultural differences.
  • Passion for people and building relationships.
  • Knowledge of community engagement strategies.
  • Proactive attitude and high problem-solving skills.
  • Ability to learn quickly and adapt to change.
  • Interest in new IT technologies.
  • Experience with creating newsletters, contests, summary reports is an asset. 
  • Experience with Khoros tools (Communities and Care) is an asset.

  • You’ll be responsible for:
  • Monitoring discussions and ensuring that questions are answered quickly.
  • Moderating content posted in the forums and ensuring that all communications and content are appropriate.
  • Championing the use and adoption of the Community to improve self-service and increase the ability of our customers to find solutions to their questions without internal team engagement.
  • Identifying and creating engagement opportunities across forums, such as Community challenges.
  • Collaborating with stakeholders (Documentation, Product Management, Dynatrace ONE, Support, Marketing) to produce content required by customers; identifying missing or outdated content.
  • Processing and analyzing Community suggestions to ensure that every user’s feedback is heard.
  • Analyzing Community statistics and monitoring data; creating statistics reports.
  • Administering the Community platform and managing Community member requests.
  • Promoting Community content internally and externally.

  • Please consider when submitting your CV that due to the current health crisis related to COVID-19, we are currently limited in extending offers to non-EU citizens in our Lab in Poland. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed later on. Should this affect your application, we are happy to keep it in evidence until further notice.

    SALARY

    7k - 9.5k PLN gross

    Katarzyna Komorowska

    Image from iOS 39

    Your contact person

    Katarzyna Komorowska

    TALENT ACQUISITION SPECIALIST katarzyna.komorowska@dynatrace.com +48 667 600 983

    How would I even move to Gdańsk?

    Do you feel like this is the right place for you, but you have no idea how you would move here? Don't worry! We’ll support your relocation.

    Refer a friend

    Know the perfect person for a job in Dynatrace, even it’s not you? Let us know! Use our Referral Program and If they get the job you will receive a nice bonus!

    This is how recruitment process works with us.

    Handshake meeting

    We start with a visit to our office in person or participating in an online meeting to make sure that both, candidate and Dynatrace want to go through with the rest of the recruitment process.

    Skills assessment

    After a successful handshake meeting, we test skills to see how one can resolve certain tasks or case studies.

    Job offer

    After a successful skills assessment, we prepare an individual job offer we believe matches the expectations, skills, and experience presented.

    Handshake meeting

    We start with a visit to our office in person or participating in an online meeting to make sure that both, candidate and Dynatrace want to go through with the rest of the recruitment process.

    Skills assessment

    After a successful handshake meeting, we test skills to see how one can resolve certain tasks or case studies.

    Job offer

    After a successful skills assessment, we prepare an individual job offer we believe matches the expectations, skills, and experience presented.

    We have some cool benefits for you!

    Financial safety

    We offer a unique life insurance together with a choice of investments funds.

    Learning and development

    Constant development stays in the center of our organization thus we deliver vast selection of self-development options, such as Evangelists Program, Udemy business access and more.

    Health and Sport

    We keep fit and healthy with swimming pool and gym in building, sports classes and multisport plus card.

    Working Conditions

    Standing desks, coffee points playroom and full bicycle infrastructure are amongst other factors the ways on how we develop our working conditions.

    Celebrations

    We are successful and we like to celebrate it! We party quarterly and on top take care of our close ones to spend some time with us too.

    EcoTransport

    Our office is placed in a convenient location and we urge ourselves to either use public transport by covering monthly cost or to muscle to work and get extra cash

    Financial safety

    We offer a unique life insurance together with a choice of investments funds.

    Learning and development

    Constant development stays in the center of our organization thus we deliver vast selection of self-development options, such as Evangelists Program, Udemy business access and more.

    Health and Sport

    We keep fit and healthy with swimming pool and gym in building, sports classes and multisport plus card.

    Working Conditions

    Standing desks, coffee points playroom and full bicycle infrastructure are amongst other factors the ways on how we develop our working conditions.

    Celebrations

    We are successful and we like to celebrate it! We party quarterly and on top take care of our close ones to spend some time with us too.

    EcoTransport

    Our office is placed in a convenient location and we urge ourselves to either use public transport by covering monthly cost or to muscle to work and get extra cash

    Interested? Cause we are.

    We’re looking for talented creatives redy to challenge themselves. Don’t hesitate and give yourself a chance to work in one of the most innovative tech company in a market.