Customer Solution Engineer: Troubleshooting with Java and/or .NET Know-how

#Gdansk #Full time

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Technical Support | Troubleshooting | SaaS | Digital Transformation | Java | .NET

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI powered monitoring software? Wanting to join a global leader that enables digital transformation?

Dynatrace redefined monitoring: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT. We are proud to excite customers like Google, Apple, Netflix, Delta Airlines, SAP, United Health Care, JP Morgan and many others.

Dynatrace is the only web-scale monitoring solution on the market designed to meet the needs of modern applications. All we need now, is you to become a personal superhero to our customer by solving his problems. Apply now and be part of our motivated and talented Technical Support Team.

Your future role in the team

  • Identify problems and investigate issues directly with the customer (e.g. via screensharing)
  • Cooperate with Development and Product Management
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements

Our expectations for you

  • Bachelor's degree in Computer Science
  • More than one-year of related professional work experience
  • Experience in Java OR .NET Development
  • Hands-on Team player and proactive (wo)man of action
  • Structured approach, analytical thinking, and accuracy
  • Willingness to get to know new technologies
  • Very good collaboration and communication skills (in English: written and oral)

You will love this job if

  • troubleshooting is your passion.
  • you are fascinated by technical challenges and think outside the box.
  • * pieces of training for new technologies* are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
  • you are looking for one of the best entry points for your Dynatrace career.
  • Seeing is believing. Check out the Dynatrace free trial.

Recruitment process

Step 1: You send us your job application.
Step 2: We invite you to a personal meeting with us.
Step 3: You meet with the Technical Support Team Lead and team members to talk about your experience, technical skills, and English communication skills.
Step 4: : If everything works out, you meet with the Technical Support Team Lead and HR representative to sign your contract and celebrate your joining the Dynatrace Team!

Your contact person

Anna Czoska
Talent Acquisition Hero anna-czoska-dynatrace-com
+48 795 486 406

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